CANCELLATION POLICY
No deposit is required but a valid credit card is necessary as a guarantee.
Cancellation is possible without a charge if made 48 hours prior to arrival day. Cancellation in less than 48 hours will result in a 50% charge deducted from your credit card.
NO show or cancellation on the same day as your reservation results in the total amount due for your stay being charged to your credit card.
Example: Reservation Friday
No charge – 4 hrs in advance- you have until Tuesday at midnight.
50% charge – if you notify us on Wednesday or Thursday.
anytime on the same day…Friday arrival…100% will be charged to your credit card.
Note: Late arrival. please be sure to call and advise the office staff if you will arrive after normal hours.
On arrival: The total amount must be paid. You must respect the rental contract for your room. The number of occupants must remain the same and no reimbursement will be made should you decide to leave earlier or arrive later than stated.
ARRIVALS AND DEPARTURES
Arrival: between 4:00 PM and 8:00 PM
Departure: before 11:00 AM
RULES AND REGULATIONS
- The speed limit of 8 KM Maximum per hour MUST be respected. If a second notice is required, you will be asked to leave the campground immediately!
- Visitors: On arrival, park on the parking (do not block the gate) ad go into the office to pay the required fee as per the rate due for your visit. A visitor is required to leave no later than 10.00 PM and while visiting, must respect the campground rules.. All campers or Inn residents with visitors are responsible for the actions of their visitors.
- all animals are not allowed in the Inn.
- The pool is free of charge and for use solely by residents of the Inn.
- It is forbidden to smoke inside any buildings, including the Inn and rental campers, or in any area of the play park, around the pool, or water park area. NO use of Cannabis is allowed anywhere in the campground. (not anywhere beside the lake, on a path, roads, parks, or anywhere on your site).
- Fires: must be in areas designed for campfires. No campfire should exceed 2 feet in height and must never be left unsupervised. It is against the rules to move your campfire receptacle. Before going to bed, you must put out your fire. WOOD. It is forbidden to cut any trees or branches.
- Do not park any equipment or vehicle on an empty site.
- It is not permitted to plug in an electric Vehicle. You must use the recharging station ($) to recharge.
- Inn residents must not make loud noises in respect of their neighbours.. Quiet time is 10.00 PM.
- Bicycles, or scooters, etc are not allowed to circulate in the campground after dark.
- Do not cut or do anything to damage the trees.
- Weapons of any type, guns, pistols, bow and arrows, BB guns, Knives, are not allowed. No extreme or hurtful language, swearing or poor behaviour will be tolerated.
- Auberge Papillon Lune and its direction will not be held responsible for any accident or injury that may happen on the grounds of the campground or in the Inn. Auberge Papillon Lune and its direction are not responsible for any items lost or stolen. Auberge Papillon Lune and its direction may not be held responsible for any damage caused by loss of electricity (whole or partial) caused by climate or atmospheric conditions, or by falling trees or branches, or by flooding, as well as damage caused by acts of other campers including injury caused by animals of other campers or their guests.
- Camping Melbourne and Auberge Papillon Lune reserves the right to refuse entry to any person, guest, or camper at their discretion.
- Auberge Papillon Lune reserves the right to expulse without reimbursement anyone whose conduct is deemed undesirable or anyone who does not adhere to the rules and regulations.
- Auberge Papillon Lune reserves the right to modify its rules and regulations at any time.
